It is generally possible to use our website without providing personal data. Insofar as personal data (such as name, address or email addresses) is collected on our pages, this is always done on a voluntary basis as far as possible. This data will not be shared with third parties without your express consent.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may have security gaps. It is not possible to completely protect data from access by third parties.
The use of contact data published as part of the legal notice obligation by third parties to send unsolicited advertising and information material is hereby expressly rejected. The operators of the sites expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam emails.
This website uses Matomo, an open-source software for the statistical evaluation of visitor access. Piwik uses so-called “cookies”, text files that are stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is stored on the provider's server in Germany. The IP address is anonymized immediately after processing and before it is stored. You can prevent the installation of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
Online appointment booking
Through our website and via the portal, we offer patients the opportunity to www.dr-flex.de book an appointment for our consultation online. For this purpose, we use the service of Dr. Flex (Dr. Flex GmbH, Neumarkt 2a, 59320 Ennigerloh).
The system provides you with free time in our schedule.
What is important is:
Your data entered in the form will be forwarded to Dr. Flex exclusively for the purpose of making an appointment and for transmitting information relevant to the appointment (e.g. an appointment reminder), processed there and automatically transmitted to us.
Patient information on data protection
Dear patient, dear patient,
Protecting your personal data is important to us. According to the EU General Data Protection Regulation (GDPR), we are required to inform you for what purpose our practice collects, stores or transfers data. The information also tells you what rights you have with regard to data protection.
1. RESPONSIBILITY FOR DATA PROCESSING
Responsible for data processing is:
Name of practice: Dr. med. Olaf Thorsten Beck
Address: Weißer Str. 22, 50996 Cologne
Contact details: Telephone: 0221-352090, e-mail: firstname.lastname@example.org
You can contact the responsible data protection officer at:
Name: Olaf Thorsten Beck, M.D.
Address: see above
Contact details: see above
2. PURPOSE OF DATA PROCESSING
Data processing is carried out on the basis of legal requirements in order to fulfill the treatment contract between you and your doctor and the associated obligations. For this purpose, we process your personal data, in particular your health data. This includes anamneses, diagnoses, treatment suggestions and findings that we or other doctors collect. For these purposes, other doctors or psychotherapists with whom you are being treated may also provide us with data (e.g. in medical letters).
The collection of health data is a prerequisite for your treatment. If the necessary information is not provided, careful treatment cannot be carried out.
3. RECIPIENTS OF YOUR DATA
We only transfer your personal data to third parties if this is permitted by law or if you have given your consent.
Recipients of your personal data may include in particular other doctors/psychotherapists, associations of statutory health insurance companies, health insurance companies, medical associations and private medical billing offices.
The transmission is carried out primarily for the purpose of billing the services provided to you, to clarify medical and questions arising from your insurance relationship. In individual cases, data will be transmitted to other authorized recipients.
4. STORING YOUR DATA
We keep your personal data for as long as is necessary to carry out the treatment.
Due to legal requirements, we are required to store this data for at least 10 years after the treatment has been completed. According to other regulations, there may be longer storage periods, for example 30 years for X-ray recordings in accordance with Section 28 paragraph 3 of the X-ray Ordinance.
5. YOUR RIGHTS
You have the right to obtain information about your personal data. You can also request that incorrect data be corrected. In addition, under certain conditions, you have the right to delete data, the right to restrict data processing and the right to data portability.
Your data is processed on the basis of legal regulations. We only need your consent in exceptional cases. In these cases, they have the right to withdraw consent for future processing.
You also have the right to complain to the competent supervisory authority for data protection if you believe that the processing of your personal data is not lawful.
The address of the supervisory authority responsible for us is:
Name: The State Commissioner for Data Protection North Rhine-Westphalia Address: Kavalleriestrasse 2-4, 40213 Düsseldorf
6. LEGAL BASIS
The legal basis for processing your data is Article 9 paragraph 2 lit. h) GDPR in conjunction with Section 22 paragraph 1 no. 1 lit. b) Federal Data Protection Act. If you have any questions, feel free to contact us.
Your ArthroPrax team
We are delighted that you are interested in our company. Data protection is of a particularly high priority for the management of arthroprax. It is generally possible to use the arthroprax website without providing any personal data. However, if a data subject wishes to make use of special services offered by our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the consent of the person concerned.
As the controller, arthroprax has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions can generally have security gaps, meaning that absolute protection cannot be guaranteed. For this reason, every data subject is free to transfer personal data to us by alternative means, for example by telephone.
In this privacy statement, we use the following terms, among others:
a) Personal data
Personal data is any information relating to an identified or identifiable natural person (hereinafter “data subject”). An identifiable natural person is one who can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more particular characteristics that are an expression of the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
b) Data subject
Data subject is any identified or identifiable natural person whose personal data is processed by the controller.
Processing is any process carried out with or without the aid of automated processes or any such series of processes in connection with personal data, such as collecting, organizing, storing, adapting or modifying, reading, querying, using, disclosing through transmission, dissemination or any other form of provision, reconciliation or linking, restriction, deletion or destruction.
d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of restricting their future processing.
Profiling is any type of automated processing of personal data that consists of using this personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects relating to the work performance, economic situation, health, personal preferences, interests, reliability, behavior, whereabouts or changes of location of that natural person.
Pseudonymization is the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that this additional information is stored separately and is subject to technical and organizational measures which ensure that the personal data is not assigned to an identified or identifiable natural person.
g) Responsible person or person responsible for processing
The person responsible or responsible for processing is the natural or legal person, authority, agency or other body which, alone or together with others, decides on the purposes and means of processing personal data. Where the purposes and means of such processing are determined by Union law or the law of the Member States, the controller or the specific criteria for its nomination may be provided for by Union law or the law of the Member States.
h) Contract processor
Contract processor is a natural or legal person, authority, agency or other body that processes personal data on behalf of the person responsible.
The recipient is a natural or legal person, authority, institution or other body to which personal data is disclosed, regardless of whether it is a third party or not. However, public authorities that may receive personal data as part of a specific investigation mandate under Union or Member State law are not considered recipients.
j) Third party
A third party is a natural or legal person, authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct responsibility of the controller or processor, are authorized to process personal data.
Consent is any expression of will given voluntarily by the data subject in an informed and unequivocal manner in the form of a statement or other unequivocal affirmative action by which the data subject indicates that he or she agrees to the processing of personal data concerning him or her.
2. Name and address of the person responsible for processing
Responsible person within the meaning of the General Data Protection Regulation, other data protection laws applicable in member states of the European Union and other provisions related to data protection law is:
The data subject can prevent cookies from being set by our website at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. In addition, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all common Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.
4. Collection of general data and information
The arthroprax website collects a series of general data and information when a data subject or automated system calls up the website. This general data and information is stored in the server's log files. The (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrer), (4) the sub-websites that are accessed via an accessing system on our website, (5) the date and time of access to the website, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system and (8) other similar data and Information that serves to avert threats in the event of attacks on our information technology systems.
When using these general data and information, the arthroprax does not draw any conclusions about the data subject. Rather, this information is required to (1) correctly deliver the content of our website, (2) to optimize the content of our website and advertising for it, (3) to ensure the long-term functionality of our information technology systems and the technology of our website, and (4) to provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack. This anonymously collected data and information is therefore evaluated by arthroprax both statistically and with the aim of increasing data protection and data security in our company, and to ensure an optimal level of protection for the personal data we process. The anonymous data in the server log files is stored separately from all personal data provided by a data subject.
5. Routine deletion and blocking of personal data
The controller processes and stores personal data of the data subject only for the period necessary to achieve the storage purpose or if this has been provided for by the European legislator of directives and regulations or another legislator in laws or regulations to which the controller is subject.
If the storage purpose ceases to apply or if a storage period prescribed by the European legislator of directives and regulations or another competent legislator expires, the personal data will be blocked or deleted routinely and in accordance with legal requirements.
6. Rights of the person concerned
a) Right to confirmation
Every data subject has the right granted by the European legislator of directives and regulations to request confirmation from the controller as to whether personal data concerning them is being processed. If a data subject wishes to exercise this right of confirmation, they can contact an employee of the controller at any time.
b) Right to information
Every person affected by the processing of personal data has the right, granted by the European legislator of directives and regulations, to receive free information from the controller about the personal data stored about him and a copy of this information. In addition, the European legislator has provided the data subject with information on the following information:
- the purposes of processing
- the categories of personal data that are processed
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations
- If possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
- the existence of a right to correct or delete personal data concerning you or to restrict processing by the person responsible or a right to object to this processing
- the existence of a right of appeal to a supervisory authority
- if the personal data is not collected from the data subject: All available information about the origin of the data
- the existence of automated decision-making, including profiling, in accordance with Article 22 (1) and (4) GDPR and — at least in these cases — meaningful information about the logic involved and the scope and intended effects of such processing for the data subject
- In addition, the data subject has the right to information as to whether personal data has been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information about the appropriate guarantees in connection with the transfer.
If a data subject wishes to exercise this right to information, they can contact an employee of the controller at any time.
c) Right to rectification
Every person affected by the processing of personal data has the right, granted by the European legislator of directives and regulations, to request the immediate correction of incorrect personal data concerning him or her. In addition, the data subject has the right, taking into account the purposes of the processing, to request the completion of incomplete personal data — including by means of a supplementary statement.
If a data subject wishes to exercise this right of rectification, they can contact an employee of the controller at any time.
d) Right to delete (right to be forgotten)
Every person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to request that the person responsible delete the personal data concerning him or her immediately, provided that one of the following reasons applies and insofar as processing is not necessary:
- The personal data was collected or otherwise processed for purposes for which they are no longer necessary.
- The data subject withdraws the consent on which the processing was based in accordance with Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR and there is no other legal basis for processing.
- The data subject objects to processing in accordance with Article 21 (1) of the GDPR and there are no overriding legitimate reasons for the processing, or the data subject objects to the processing in accordance with Article 21 (2) of the GDPR.
- The personal data was processed unlawfully.
- The deletion of personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the person responsible is subject.
- The personal data was collected in relation to information society services offered in accordance with Article 8 (1) GDPR.
- If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the arthroprax, he or she may, at any time, contact any employee of the controller. The - employee of arthroprax shall promptly ensure that the erasure request is complied with immediately.
If the personal data has been made public by arthroprax and our company, as the controller, is obliged to delete the personal data in accordance with Article 17 (1) of the GDPR, arthroprax shall take appropriate measures, including technical measures, to inform other data controllers who process the published personal data that the data subject has received the other data from them for the Data controller has requested the deletion of all links to this personal data or of copies or replications of this personal data, provided that processing is not necessary. An employee of arthroprax will arrange the necessary measures in individual cases.
e) Right to restrict processing
Every person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to demand that the person responsible restrict processing if one of the following conditions is met:
- The accuracy of the personal data is disputed by the data subject, for a period of time which enables the person responsible to verify the accuracy of the personal data.
- The processing is unlawful, the data subject refuses to delete the personal data and instead demands that the use of the personal data be restricted.
- The controller no longer needs the personal data for processing purposes, but the data subject needs them to assert, exercise or defend legal claims.
- The data subject has objected to processing in accordance with Article 21 (1) of the GDPR and it is not yet clear whether the legitimate reasons of the person responsible outweigh those of the data subject.
- If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the arthroprax, he or she may at any time contact any employee of the controller. The employee of arthroprax will arrange the restriction of the processing.
f) Right to data portability
Every person affected by the processing of personal data has the right, granted by the European legislator of directives and regulations, to receive personal data concerning him or her, which has been provided by the data subject to a controller, in a structured, common and machine-readable format. It also has the right to transfer this data to another person responsible without hindrance from the person responsible to whom the personal data has been provided, provided that the processing is based on consent in accordance with Article 6 (1) letter a GDPR or Article 9 (2) letter a GDPR or on a contract in accordance with Article 6 (1) (b) GDPR and the processing is carried out using automated procedures, provided that the processing is not necessary for the performance of a task that is in the public interest or in The exercise of public authority is carried out, which has been delegated to the person responsible.
Furthermore, when exercising their right to data portability in accordance with Article 20 (1) of the GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another controller, insofar as this is technically feasible and provided that this does not affect the rights and freedoms of other persons.
In order to assert the right to data portability, the data subject may at any time contact any employee of the arthroprax.
g) Right to object
Every person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to object at any time, for reasons arising from their particular situation, to the processing of personal data concerning them carried out on the basis of Article 6 (1) (e) or (f) GDPR. This also applies to profiling based on these provisions.
The arthroprax shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If arthroprax processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This also applies to profiling, insofar as it is associated with such direct advertising. If the data subject objects to arthroprax to processing for direct marketing purposes, arthroprax will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the arthroprax for scientific or historical research purposes, or for statistical purposes pursuant to Article 89 (1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may directly contact any employee of arthroprax. Notwithstanding Directive 2002/58/EC, the data subject is also free to exercise his right of objection in connection with the use of information society services by means of automated procedures using technical specifications.
h) Automated decisions in individual cases, including profiling
Any person affected by the processing of personal data has the right granted by the European legislator of directives and regulations not to be subject to a decision based exclusively on automated processing — including profiling — which has legal effect against him or similarly significantly affects him, provided that the decision (1) is not necessary for the conclusion or performance of a contract between the data subject and the controller, or (2) due to Union or Member State legislation to which the controller is subject is permitted and this legislation contains appropriate measures to protect the rights and freedoms and legitimate interests of the data subject or (3) is carried out with the express consent of the data subject.
If the decision (1) is necessary for the conclusion or performance of a contract between the data subject and the controller, or (2) is made with the express consent of the data subject, arthroprax shall take appropriate measures to protect the rights and freedoms and legitimate interests of the data subject, including at least the right to obtain the action of a person from the person responsible, to state its own position and to challenge the decision.
If the data subject wishes to assert rights with regard to automated decisions, he or she may contact an employee of the controller at any time.
i) Right to withdraw consent under data protection law
Every person affected by the processing of personal data has the right, granted by the European legislator of directives and regulations, to withdraw consent to the processing of personal data at any time.
If the data subject wishes to exercise their right to withdraw consent, they can contact an employee of the controller at any time.
7. Data protection regulations on the application and use of Matomo
The person responsible for processing has integrated the Matomo component on this website. Matomo is an open-source software tool for web analysis. Web analysis is the collection, collection and evaluation of data about the behavior of visitors to websites. Among other things, a web analysis tool collects data about which website a data subject came to a website from (so-called referrer), which sub-pages of the website were accessed or how often and for how long a subpage was viewed. Web analysis is primarily used to optimize a website and to analyze the cost-benefit of Internet advertising.
The software is operated on the server of the person responsible for processing; the data protection-sensitive log files are stored exclusively on this server.
The purpose of the Matomo component is to analyze visitor flows on our website. The person responsible for processing uses the data and information obtained, among other things, to evaluate the use of this website in order to compile online reports showing the activities on our websites.
Matomo places a cookie on the data subject's information technology system. What cookies are has already been explained above. By setting the cookie, we are able to analyze the use of our website. Each time you access one of the individual pages of this website, the Internet browser on the data subject's information technology system is automatically prompted by the Matomo component to transmit data to our server for the purpose of online analysis. As part of this technical process, we obtain personal data, such as the IP address of the person concerned, which, among other things, helps us to understand the origin of visitors and clicks.
Cookies are used to store personal information, such as the access time, the location from which access was made and the frequency of visits to our website. Each time you visit our website, this personal data, including the IP address of the Internet connection used by the person concerned, is transmitted to our server. This personal data is stored by us. We do not share this personal information with third parties.
As already described above, the data subject can prevent cookies from being set by our website at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent Matomo from setting a cookie on the data subject's information technology system. In addition, a cookie already set by Matomo can be deleted at any time via an Internet browser or other software programs.
In addition, the data subject has the option of objecting to the collection of data generated by Matomo relating to the use of this website and to prevent such collection. To do this, the person concerned must set “Do Not Track” in their browser.
However, by setting the opt-out cookie, it is possible that the websites of the person responsible for processing may no longer be fully usable by the data subject.
8. Legal basis of processing
Art. 6 I lit. a GDPR serves as the legal basis for our company for processing operations in which we obtain consent for a specific processing purpose. If the processing of personal data is necessary to fulfill a contract to which the data subject is a party, as is the case, for example, in processing operations that are necessary for the delivery of goods or the provision of another service or consideration, the processing is based on Art. 6 I lit. b GDPR. The same applies to such processing operations that are necessary to carry out pre-contractual measures, for example in cases of inquiries about our products or services. If our company is subject to a legal obligation which requires the processing of personal data, such as to fulfill tax obligations, the processing is based on Art. 6 I lit. c GDPR. In rare cases, the processing of personal data could be necessary to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would then have to be passed on to a doctor, hospital or other third party. Processing would then be based on Art. 6 I lit. d GDPR. Ultimately, processing operations could be based on Art. 6 I lit. f GDPR. Processing operations that are not covered by any of the above legal bases are based on this legal basis if processing is necessary to protect a legitimate interest of our company or a third party, provided that the interests, fundamental rights and fundamental freedoms of the data subject do not prevail. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. In this respect, he took the view that a legitimate interest could be assumed if the data subject is a customer of the person responsible (recital 47 sentence 2 GDPR).
9. Legitimate interests in processing pursued by the person responsible or a third party
If the processing of personal data is based on Article 6 I lit. f GDPR, our legitimate interest is to conduct our business for the benefit of all our employees and shareholders.
10. Duration for which personal data is stored
The criterion for the duration of storage of personal data is the respective legal retention period. At the end of the period, the corresponding data will be routinely deleted, provided that it is no longer required to fulfill or initiate a contract.
11. Statutory or contractual provisions for the provision of personal data; necessity for the conclusion of the contract; obligation of the data subject to provide the personal data; possible consequences of failure to provide
We would like to inform you that the provision of personal data is partly required by law (e.g. tax regulations) or may also result from contractual regulations (e.g. information about the contractual partner). In order to conclude a contract, it may be necessary for a data subject to provide us with personal data, which must then be processed by us. For example, the data subject is obliged to provide us with personal data when our company concludes a contract with him or her. Failure to provide personal data would mean that the contract with the person concerned could not be concluded. Before personal data is provided by the person concerned, the person concerned must contact one of our employees. Our employee will inform the person concerned on a case-by-case basis whether the provision of personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what consequences the failure to provide the personal data would have.
12. Existence of automated decision-making
As a responsible company, we refrain from automatic decision-making or profiling.